Do you have questions about domain and web hosting? Print

  • Domain, Domain Hosting, Hosting, Web Hosting
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  1. What is a domain name?
    A website domain, such as is like an address name for a business. 
    1. A website domain is your business name with an extension (such as,;  .com;; .org;; 
    2. A website domain allows the website visitors to find and access information on your business web page more easily.

  2. Why do I need a business domain?
    1. Gives instant credibility to your business.
    2. Send emails from a professional email address.
    3. Gives users a place to find out more about your business before contacting you.
    4. Your website is always open and available 24/7.
    5. Gives you competitor edge.
    6. Improves loyalty from your customers
    7. Handles some of your customer service for your business
      1. e.g., FAQs, Contact Forms, Information
      2. Product information and pricing
  3. How can I register a domain name with Safaricom?
    Customer registers on our web self-service portal logs in and chooses the preferred packages. 

  4. What can I do with a domain name?
    1. Change to a professional e-mail address such as and maintain a professional outlook.
    2. Build your own website with our easy-to-use website builder for a professional outlook.
    3. Market your business online with your own website.
    4. Communicate with your business contacts using a professional email address.
    5. It improves your business’ loyalty and trust from your customers and suppliers.

  5. What comes with the domain name if I purchase it at Safaricom?
    The domain packages comes with a business domain name, free website builder, storage disc space, unlimited bandwidth for your website, from 5 business email addresses and free email security. 

  6. What are some of the benefits and features that come with the Safaricom domain and hosting?
    1. FREE e-mail security!
    2. Unlimited website bandwidth.
    3. FREE Website Builder!
    4. Easy to use online self-provisioning of service.
    5. Customer can raise a support ticket directly to our support team from the self-service portal.
    6. Customer can choose auto renewal of service option from the self-service portal.
    7. Customer can top up their account in advance for future invoice renewals.
    8. Easy to use, affordable and no hardware or software purchase is required.
    9. Customers will have their websites and mail hosted on Safaricom cloud.
    10. Provide customers with the ability to provision email accounts for their employees online.

  7. How much does a domain name cost?  
    1. Each domain extension is charged differently e.g. a .CO.KE domain only is Kshs 1,300 (VAT inclusive), a .COM domain only is Kshs. 999 (VAT inclusive) , a .KE domain is Kshs. 7,000 (VAT inclusive).  Please go to
    2. Each web hosting package has a cost depending on the storage space (GB), number of email accounts and other package features.
    3. To view the various domain extensions and web hosting packages go to

  8. What is the billing cycle for domains?
    1. All domains are charged annually in advance.  Payment will be made against an invoice sent to the customer.  Customer must pay in advance for the domain before service is activated

  9. Can I pay for the domain and web hosting service for more than one (1) year?  
    1. Yes.  You can choose your preferred number of years you would like to activate or renew the domain and web hosting service for;
    2. Domains may be renewed for upto five (5) years.  One can choose 1 year, 2 years, 3 years, 4 years or 5 years to renew the domains for.
    3. Web Hosting may be renewed for upto three (3) years. 
    4. All domains are charged annually in advance.  Payment will be made against an invoice sent to the customer.  Customer must pay in advance for the domain before service is activated.

  10. What are some of the domain extensions that I can purchase locally (Kenyan)? - for everyone.
    1. - Not for profit making or NGO's.
    2. - Network devices.
    3. - Government Entities and Agencies. (Supporting documents will be required, see below)
    4. - Instititues of Higher Education. (Supporting documents will be required, see below)
    5. - lower and middle institutes of learning. (Supporting documents will be required, see below)
    6. - for Personalized Emails and Sites.
    7. - for Mobile Content.
    8. - for Information.
    9. .ke – for everyone.

  11. What type of supporting documents will the above extensions require?
      This domain requires supporting documents from the Department of Government IT Services (GITS) at the Ministry of Finance. GITS should give an Authority Letter to show that the Entity is a valid Government institution or Agency and authorized to register the domain name.

      This requires either a copy of the Certificate of Registration from the relevant Ministry, a copy of the College Charter or a copy of the Act of Parliament that was passed to establish the Institute. The documents MUST bear the name of the Entity. The document should classify the Entity as a Tertiary Institution: Polytechnic, Technical Institute, College or University.

      This requires a copy of the Certificate of Registration from the Ministry of Education. The document MUST also bear the name of the Entity. The document should classify the Entity as a Kindergaten, Primary or Secondary School.


      Customer will email us to with attachments of the required documentation//certificates for the domains that require supporting documents.  Our Business Support team will generate a ticket to KENIC Registry Services with the Supporting Documents. Only when the Ticket is closed will the domain be published.

  12. Can I enable my domain and web hosting service to automatically renew (auto-renewal)?
    1. Log in with your username and password
    2. On the ‘Software/Services’ section on the homepage, Click on the RVSiteBuilder icon
    3. On the Homepage, select create a new project / website and input Project / Website Name, Company Name, Category List and Save the details.

  13. How do I get help/support when needed about my domain?
    1. Online Support available (live web chat) available on the Safaricom self-service portal on
    2. Phone No. (2nd line support  -  0722 00 2222)
    3. Email Support (

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