- What is a domain name?
A website domain, such as www.kamauspares.co.ke is like an address name for a business.- A website domain is your business name with an extension (such as, .co.ke; .com; .info.org; .org; .go.ke; .or.ke)
- A website domain allows the website visitors to find and access information on your business web page more easily.
- Why do I need a business domain?
- Gives instant credibility to your business.
- Send emails from a professional email address.
- Gives users a place to find out more about your business before contacting you.
- Your website is always open and available 24/7.
- Gives you competitor edge.
- Improves loyalty from your customers
- Handles some of your customer service for your business
- e.g., FAQs, Contact Forms, Information
- Product information and pricing
- How can I register a domain name with Safaricom?
Customer registers on our web self-service portal https://domains.safaricom.co.ke/clientarea.php logs in and chooses the preferred packages. - What can I do with a domain name?
- Change to a professional e-mail address such as info@kamauspares.co.ke and maintain a professional outlook.
- Build your own website with our easy-to-use website builder for a professional outlook.
- Market your business online with your own website.
- Communicate with your business contacts using a professional email address.
- It improves your business’ loyalty and trust from your customers and suppliers.
- What comes with the domain name if I purchase it at Safaricom?
The domain packages comes with a business domain name, free website builder, storage disc space, unlimited bandwidth for your website, from 5 business email addresses and free email security. - What are some of the benefits and features that come with the Safaricom domain and hosting?
- FREE e-mail security!
- Unlimited website bandwidth.
- FREE Website Builder!
- Easy to use online self-provisioning of service.
- Customer can raise a support ticket directly to our support team from the self-service portal.
- Customer can choose auto renewal of service option from the self-service portal.
- Customer can top up their account in advance for future invoice renewals.
- Easy to use, affordable and no hardware or software purchase is required.
- Customers will have their websites and mail hosted on Safaricom cloud.
- Provide customers with the ability to provision email accounts for their employees online.
- How much does a domain name cost?
- Each domain extension is charged differently e.g. a .CO.KE domain only is Kshs 1,300 (VAT inclusive), a .COM domain only is Kshs. 999 (VAT inclusive) , a .KE domain is Kshs. 7,000 (VAT inclusive). Please go to https://domains.safaricom.co.ke/
- Each web hosting package has a cost depending on the storage space (GB), number of email accounts and other package features.
- To view the various domain extensions and web hosting packages go to https://domains.safaricom.co.ke/sharedhosting.php
- What is the billing cycle for domains?
- All domains are charged annually in advance. Payment will be made against an invoice sent to the customer. Customer must pay in advance for the domain before service is activated
- All domains are charged annually in advance. Payment will be made against an invoice sent to the customer. Customer must pay in advance for the domain before service is activated
- Can I pay for the domain and web hosting service for more than one (1) year?
- Yes. You can choose your preferred number of years you would like to activate or renew the domain and web hosting service for;
- Domains may be renewed for upto five (5) years. One can choose 1 year, 2 years, 3 years, 4 years or 5 years to renew the domains for.
- Web Hosting may be renewed for upto three (3) years.
- All domains are charged annually in advance. Payment will be made against an invoice sent to the customer. Customer must pay in advance for the domain before service is activated.
- What are some of the domain extensions that I can purchase locally (Kenyan)?
co.ke - for everyone.- or.ke - Not for profit making or NGO's.
- ne.ke - Network devices.
- go.ke - Government Entities and Agencies. (Supporting documents will be required, see below)
- ac.ke - Instititues of Higher Education. (Supporting documents will be required, see below)
- sc.ke - lower and middle institutes of learning. (Supporting documents will be required, see below)
- me.ke - for Personalized Emails and Sites.
- mobi.ke - for Mobile Content.
- info.ke - for Information.
- .ke – for everyone.
- What type of supporting documents will the above extensions require?
- go.ke
This domain requires supporting documents from the Department of Government IT Services (GITS) at the Ministry of Finance. GITS should give an Authority Letter to show that the Entity is a valid Government institution or Agency and authorized to register the domain name. - ac.ke
This requires either a copy of the Certificate of Registration from the relevant Ministry, a copy of the College Charter or a copy of the Act of Parliament that was passed to establish the Institute. The documents MUST bear the name of the Entity. The document should classify the Entity as a Tertiary Institution: Polytechnic, Technical Institute, College or University. - sc.ke
This requires a copy of the Certificate of Registration from the Ministry of Education. The document MUST also bear the name of the Entity. The document should classify the Entity as a Kindergaten, Primary or Secondary School.
Note:
Customer will email us to business.support@safaricom.co.ke with attachments of the required documentation//certificates for the domains that require supporting documents. Our Business Support team will generate a ticket to KENIC Registry Services with the Supporting Documents. Only when the Ticket is closed will the domain be published.
- go.ke
- Can I enable my domain and web hosting service to automatically renew (auto-renewal)?
- Log in with your username and password
- On the ‘Software/Services’ section on the homepage, Click on the RVSiteBuilder icon
- On the Homepage, select create a new project / website and input Project / Website Name, Company Name, Category List and Save the details.
- How do I get help/support when needed about my domain?
- Online Support available (live web chat) available on the Safaricom self-service portal on https://domains.safaricom.co.ke
- Phone No. (2nd line support - 0722 00 2222)
- Email Support (business.support@safaricom.co.ke)
