1. Why was my email account or IP address blocked?
   Your email account or IP address may be temporarily blocked after multiple failed login attempts. This is a security measure designed to protect your email account from unauthorized access and password guessing attacks.
   
   
2. What causes this?
   The most common cause is a device repeatedly trying to connect using an incorrect or outdated password.
   
   Examples include:
   1. Microsoft Outlook using an old saved password
   2. A mobile phone or tablet using outdated email settings
   3. A shared computer configured with an old password
   4. A printer or scanner configured to send email notifications
   5. A forgotten device still checking email in the background
3. How do I resolve this?
   Follow the steps below:
   1. Contact Support and request an IP unblock.
   2. Reset your email password if advised by Support.
   3. Update all devices with the new password.
   4. Remove or update any device still using the old password.
   
   For detailed recovery instructions, see the Email Access Recovery Guide.